Booking Terms and Conditions

Booking Terms and Conditions;

Cedarwood Management Services strongly recommend that guests have ambulance cover and take out travel insurance for their holiday to Falls Creek.

Cedarwood Apartments prefer bookings made directly with our office to ensure that you get all of the information you need and so that you get the best apartment to suit your group.

Once you decide to stay at Cedarwood you will be required to pay a minimum of 50% deposit when making your booking if booked directly with Cedarwood  (bookings through 3rd party sites pay in full on booking).

If you do not wish to pay in full and you are booking online please ensure and mention this in the comments section when completing your booking online or full payment will be charged.

Payments are usually made by master or visa card, or direct deposit into our account over the internet, or with Mastercard or Visa for phone bookings.

If paying a deposit only, the remaining balance of your booking fee is due no less than 45 days prior to your arrival date at Cedarwood again via direct deposit or card.

If your arrival date is less than 45 days after the booking date you will be required to pay the full amount on booking unless other arrangements are made.

 

COVID-19/Pandemic Policy:

Please find the following options we offer our guests affected by State or Federal Government COVID-19 restrictions;

  1. You can avoid losing the 15% admin fee by moving your booking to a later date this season, or to next Summer, or to next season – Winter 2022.

If you chose this option pop onto our live bookings and availability on the www.cedarwoodfallscreek.com website to see what dates are available (note; next winter is not open online so email the dates for us to check for you). We will require that you remain in the apartment already booked where ever possible. Pick dates that it is available and then email us with your plans so that we can amend the booking for you before someone else books those dates.

  1. Alternatively, you can cancel your booking and pay an admin fee of only 15% of the accommodation cost (even if inside the usual 45 days no refund period).

If you chose option 2 we will need your Bank BSB and account number to transfer the balance into. We are unable to refund back onto VISA or Master Card as we require a better paper trail for refunds tracking.

Should you decide to proceed with a change/cancellation of your booking please let us know via email as we will require it in writing.

Please ensure that you start a new email regarding booking changes and use the following email address info@cedarwoodfallscreek.com so that we can ensure that you are talking to us directly and not through the booking.com platform that we don’t regularly check!

We thank you for your patience at this very frustrating and difficult time and assure you that we are doing everything possible to respond as quickly as we can but due to the massive influx of enquiry we are finding it challenging to keep up at the moment.

 

 

Check in and Check out times and procedures; Check in time is between 4pm and 6pm, and check out is by 10am. Late arrival/check in is not possible due to temperature checking requirements.

Due to COVID-19 protocols regarding temperature checking Cedarwood requires guests to arrive between these hours while our office is open so that we can temperature check the guests in your group before we can allow you to check in.

We also need to gather important information about your group, explain the ins and outs of Cedarwood itself, and also copy a drivers license and Master Card or VISA card for security on the apartment.

Please ensure that you allow enough time to go through the ATS terminal and be brought up to Cedarwood in winter so that you get here before our office closes. If you think you are going to be cutting it fine please call our office from Mt Beauty before your phone drops out of service on the mountain road up to Falls Creek.

 

Cancellation Policy: Should for some reason you have to cancel your booking an admin fee of 15% of the total booking fee will be charged.

If you cancel more than 45 days before your arrival date a full refund of the monies paid less the admin fee will be given.

If you cancel less than 45 days before your arrival date a refund less the admin fee will only be paid if the apartment is filled for the period that you have booked it.

If the apartment is filled for part of the booked period you will receive a partial refund less the admin fee. If the booking is not re filled no refund will be given.

 

Maximum occupancy Policy: Each apartment in Cedarwood has a maximum occupancy. This number varies between apartments and is based on the number of beds within it.

Cedarwood does not allow extra people in our apartments over the maximum number regardless of their age, and exceeding this number will result in your group being unable to check in on arrival until alternate accommodation is secured for the extra people, or if extras arrive after check in then exceeding the maximum limit the entire group may be evicted without refund.

Extra people refers to persons of all ages including children, babies and toddlers regardless of whether or not they require an actual bed.

Guests found breaching this policy will be asked to find alternate accommodation for the extra person/persons or the entire group will be evicted without refund.

 

No Snow Policy: in the event that during the designated snow season Falls Creek is unable to open 3 runs for snow sports our no snow policy comes into effect 48 hours prior to your arrival date. If we do not have 3 runs open for snow sports guests have the option at this point and only at this point and no later to transfer their booking to later that same season or to the following summer season. No transfer fee applies unless the dates are changed a second time or more and transfers are subject to availability.